no88 Privacy Policy

no88 (referred to in this policy as "no88", "we", "us", or "our") operates the online betting and casino platform accessible at no88.bar and any associated mobile web interfaces. no88 is the data controller responsible for the personal information collected through the no88 platform.

The no88 platform is designed and operated for the Bangladesh market, offering sports betting, live casino, slots, fishing games, and jackpot products to players aged 21 and above. We take our responsibilities as a data controller seriously and are committed to handling all personal data in a lawful, fair, and transparent manner consistent with applicable data protection standards.

If you have any questions about the identity of the data controller or the contents of this Privacy Policy, please refer to the contact details provided in Section 14 of this document.

no88 collects personal data that is necessary to provide you with a safe, compliant, and fully functional betting and gaming experience. The categories of personal data we may collect include, but are not limited to, the following:

no88 collects personal data through the following methods and channels:

Direct Collection

Data you provide directly to us when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, participate in a promotion, or respond to a survey. This includes all information entered into forms on the no88 platform.

Automated Collection

Data collected automatically when you access and use the no88 platform, including your IP address, device identifiers, browser fingerprint, session activity, and cookies. This data is collected through standard web technologies including HTTP logs, session cookies, and analytics scripts operated by no88.

Third-Party Sources

Data received from third-party service providers engaged by no88 to support platform operations, including:

• Payment processors (bKash, Nagad, Rocket, Upay, and other integrated payment partners) who share transaction confirmation data and account holder verification signals with no88.
• Identity verification service providers who supply the results of automated document checks and liveness detection.
• Fraud detection and anti-money-laundering (AML) screening providers who share risk scores and watchlist match results.
• Analytics service providers who aggregate platform usage data to help no88 understand how the platform is used and where improvements can be made.

no88 processes your personal data only for specific, clearly defined purposes. We do not process personal data in a manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which no88 uses your personal data are set out below:

• Account Management: To create, maintain, authenticate, and administer your no88 player account, including processing your registration, verifying your identity, and managing account settings and preferences.
• Service Delivery: To provide access to the betting, casino, slots, and gaming services offered on the no88 platform, including processing bets and wagers, crediting winnings, and managing game sessions.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to maintain accurate financial records of all transactions in Bangladeshi Taka (৳ BDT).
• Legal Compliance: To fulfil our obligations under applicable law, including Know Your Customer (KYC) requirements, anti-money-laundering (AML) obligations, and age verification duties. no88 is required to retain certain records to demonstrate compliance with these obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, bot usage, multi-accounting, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor player behaviour for signs of problem gambling, to administer self-exclusion, cooling-off, and deposit limit requests, and to fulfil our duty of care obligations toward players.
• Customer Support: To respond to your enquiries, complaints, and requests via live chat, email, or WhatsApp, and to maintain a record of communications for quality assurance and dispute resolution purposes.
• Marketing and Promotions: Where you have given your prior consent, to send you promotional offers, bonus notifications, and updates about new features on the no88 platform. You may withdraw this consent at any time by contacting the support team.
• Platform Improvement: To analyse usage patterns, monitor platform performance, identify technical issues, and make data-driven improvements to the no88 user experience.

no88 processes your personal data on the basis of one or more of the following legal grounds, depending on the specific processing activity:

• Contractual Necessity: Processing is necessary to perform our contract with you — namely, to provide access to the no88 platform and deliver the services you have requested, including account management, payment processing, and game delivery.
• Legal Obligation: Processing is necessary to comply with a legal obligation to which no88 is subject, including KYC/AML obligations, age verification duties, and financial record-keeping requirements.
• Legitimate Interests: Processing is necessary for no88's legitimate interests — including fraud prevention, platform security, responsible gaming monitoring, and business analytics — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where no88 relies on your consent as the legal basis for processing (for example, for direct marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

no88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only with the categories of recipients described below, and only to the extent necessary for the stated purpose:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners integrated into the no88 platform, for the purpose of processing deposits and withdrawals. These providers handle your financial data in accordance with their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC service providers who perform automated document checks and biometric verification on our behalf. These providers act as data processors under a contractual arrangement with no88 and are prohibited from using your data for any other purpose.
• Fraud and AML Screening Services: Specialist providers who screen transactions and account activity against fraud databases and financial crime watchlists, helping no88 meet its legal anti-money-laundering obligations.
• Game Studios: Game content providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, and Microgaming may receive limited technical session data necessary to authenticate your game session and deliver game content. No personally identifiable data beyond a session token is shared for this purpose.
• IT and Platform Infrastructure Providers: Hosting, database, and cloud infrastructure providers who process data on no88's behalf under strict data processing agreements.
• Legal and Regulatory Authorities: Where required to do so by law, court order, or regulatory requirement, no88 may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities.
• Professional Advisers: Lawyers, auditors, and other professional advisers who may need access to certain personal data in the course of providing services to no88, subject to confidentiality obligations.

The no88 platform uses cookies and similar tracking technologies to support platform functionality, security, and performance analytics. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain personally identifiable information in isolation, but when combined with other data they may be used to identify you as a user of the no88 platform.

Types of Cookies Used

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. Without these cookies, core features of the no88 platform — including login and gameplay — cannot function. These cookies cannot be disabled.
• Analytical Cookies: Used to collect aggregated data about how users navigate the no88 platform, which pages are most visited, and where technical errors occur. This data helps no88 improve the platform experience. These cookies do not track your activity on other websites.
• Functional Cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming reminder configurations, so that you do not need to re-enter them on each visit.
• Security Cookies: Used for fraud detection and bot-mitigation purposes, including device fingerprinting to identify suspicious login patterns and protect your account from unauthorised access.

By continuing to use the no88 platform after being presented with cookie information, you consent to the placement of non-essential cookies on your device. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to use the platform.

no88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with no88, plus a minimum of five (5) years following account closure, to comply with financial record-keeping and AML obligations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable anti-money-laundering law.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, including all deposit and withdrawal records in BDT.
• Customer Support Communications: Retained for three (3) years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter, in which case retention continues until the matter is fully resolved.
• Technical and Usage Logs: Retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing Consent Records: Retained for the duration of your account relationship and for up to three (3) years after consent is withdrawn, as evidence of the consent record.

At the end of the applicable retention period, personal data is securely deleted or anonymised. Where full deletion is not technically feasible within a reasonable timeframe (for example, in backup systems), no88 ensures the data is isolated from active processing and scheduled for deletion at the earliest practical opportunity.

no88 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS Encryption: All data transmitted between your device and the no88 platform is encrypted using industry-standard SSL/TLS protocols. You can verify this by the padlock icon displayed in your browser address bar when visiting no88.bar.
• Data Encryption at Rest: Sensitive personal data stored on no88's servers — including identity documents, financial records, and authentication credentials — is encrypted using strong encryption standards.
• Access Controls: Access to personal data within no88's internal systems is restricted on a strict need-to-know basis. Staff members can only access the personal data necessary for their specific role, and all access is logged and monitored.
• Multi-Factor Authentication: Administrative access to systems containing personal data requires multi-factor authentication. Players are also encouraged to enable any available account security features.
• Regular Security Audits: no88's platform and infrastructure undergo regular security testing, including vulnerability assessments, to identify and remediate potential security weaknesses before they can be exploited.
• Staff Training: All staff members who handle personal data receive regular training on data protection obligations and security best practices.

As a data subject, you have a number of rights in relation to the personal data that no88 holds about you. no88 is committed to facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

To exercise any of these rights, please contact no88's support team using the contact details in Section 14. no88 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect against fraudulent data access attempts.

Please note that certain rights may be limited in circumstances where no88 has a legal obligation to retain or continue processing data — for example, AML record-keeping requirements may prevent immediate deletion of transaction records even where an erasure request is submitted.

The no88 platform is strictly intended for adults aged 21 years and above. no88 does not knowingly collect, store, or process personal data relating to individuals under the age of 21. If you are under 21 years of age, you are not permitted to register an account on the no88 platform, and you must cease using the platform immediately.

If no88 becomes aware that personal data has been collected from an individual under the age of 21 — whether through a false age declaration at registration or any other means — no88 will take immediate steps to close the relevant account, return any funds to the verified payment source, and securely delete all personal data associated with that account.

If you have reason to believe that a person under 21 has registered an account or is using the no88 platform, please contact our support team immediately so that appropriate action can be taken. Parents and guardians are encouraged to make use of parental control software to prevent minors from accessing online gambling platforms.

The no88 platform may contain references to third-party services, including payment partners such as bKash, Nagad, and Rocket, as well as game content providers. Where such references include links to external websites or applications, please be aware that no88 has no control over the content or privacy practices of those third-party platforms.

This Privacy Policy applies solely to personal data collected and processed by no88 through the no88 platform at no88.bar. It does not apply to data collected by third-party services that you access via a link on the no88 platform, or to data that third-party payment providers collect in connection with processing your transactions. no88 recommends that you review the privacy policies of any third-party service you interact with to understand how your data is handled by that service.

no88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, platform features, or applicable regulatory requirements. When we make material changes to this policy, we will notify registered players via the email address associated with their account and display a prominent notice on the no88 platform for a reasonable period following the update.

The "Last Updated" date displayed at the top of this Privacy Policy indicates when the most recent version of the policy came into effect. We encourage you to review this Privacy Policy periodically to stay informed about how no88 is protecting your personal data. Your continued use of the no88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Where changes to this Privacy Policy require your fresh consent under applicable law — for example, where a new processing purpose is introduced that is not compatible with the original purpose — no88 will seek that consent from you separately before commencing the new processing activity. You may always withdraw consent by contacting the support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which no88 processes your personal data, please contact our Data Support team using the details below. no88 is committed to responding to all privacy-related enquiries promptly and transparently.

• Email: support@no88.bar (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the no88 platform support widget
• WhatsApp: +880 1700 000 088 (available 8am – 12am BST, UTC+6)

When submitting a data rights request, please include your registered account username and the email address associated with your no88 account so that we can verify your identity and locate your records efficiently. no88 will acknowledge receipt of your request within two (2) business days and provide a substantive response within thirty (30) calendar days, unless the complexity of the request requires additional time, in which case we will inform you of the extension.